Penetrace Privacy Policy

Penetrace Privacy Policy

At Penetrace we have always taken data protection seriously and we are committed to respecting your privacy. We will only use your information to administer your account and to provide you with the communication, products, and services you have requested from us.

This privacy policy is intended to help you better understand:
• What information we collect about you
• How we use information we collect
• How we share information we collect
• How we store and secure information we collect
• How to access and control your information

What information we collect about you

To get access to your company’s Brand Area and data in Penetrace, you need to create a user account. For practical reasons, this account should be personal and should not be shared with others.

Underneath you will find a list of what information we collect from you as a user in Penetrace. Please note that some of the information is optional for you to provide to us, some of it depends on the settings on the device you use, and therefore we do not necessary collect all of this information about you.

Personal information
- Name
- E-mail
- Phone number
- Company and title
- Image

Behavior and other information
- Time of log-in
- Behavior information in the system (Viewed, created, commented, edited etc.)
- Information you provide through our support channels
- Device and connection information

How we use information we collect

To provide the service: Several core functions in Penetrace require your e-mail address to fulfil its purpose (e.g. re-setting your password). Several of your actions in the system is also building the foundation of your business’ insight in Penetrace and for you to be able to use the system for what it is intended to do, we also need to track some of your actions.

For research and development: In order to develop the Penetrace software and help you get the most out of it, we collect information about your usage of the system. We also gather insight trough surveys to see how satisfied you are with the system, what we can improve and what functions you want us to develop. In short, the information you provide us is the foundation of our system development.

To communicate with you about the service: We use third party systems to communicate with you as a user (e.g. Gmail and our support system Zendesk). The information provided to these systems is only transferred for the purpose of us using it to best serve you as a user. Your information will not be used by these companies to anything else than processing it for the purpose of our (Penetrace) use.

For safety and security: We use information about you and your use of the software and service to verify and manage where and what you can access, monitor suspicious activities and to identify any violations of the service policies.

How we share information we collect

Sharing with other service users: An important part of Penetrace is the ability to share (and not share) information and insight across users. This makes it necessary to share some of your information with other users in the system (among other things, because of the security measures around company data that you have access to).

Sharing with third parties: We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services. We do not share your information with third parties with the intent for them to use this information in any other way then for serving our purposes.

How we store and secure information we collect

Information storage and security: We use data hosting service providers in Ireland to host the information we collect, and we use technical measures to secure your data.

Note that no system is impenetrable, and due to the nature of the Internet, we cannot guarantee that the information you share with us (hereby transferred through the internet and stored on our systems or in our care) is absolute safe from intrusion by others. E.g. an important part of the Penetrace system is sharing information between users. Using the system therefore means that you, per definition, will share some of your information with other users. How long we store information: How long we store the information we collect about you depends on the information (described below).

Personal information: We store the user profile information for as long as your user account is active, and for a reasonable time after that (in case you would like to re-activate your user account).

Behaviour and other information: If your user account is disabled, some of your information and the content you have provided us will still remain in order to allow other users with access to the same business units as you to make full use of the system (e.g. comments you have written will still be visible for other users, with the information of who have written these comments).

How to access and control your information

Access and update: You can access and update your personal information in the “Edit profile” page in the system. You can also edit or remove content you’ve added in the system using the editing/delete function related to that content.

Opt out communication: You may opt out of receiving promotional communication from us (such as newsletter, blog posts, event invitations etc.) by using the unsubscribe link within each e-mail, updating your user settings in the system or contact us directly in other ways. Note that even though you opt out from such communications, you will still receive e-mails we find necessary for the service to function as intended.